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How To Be A Barber – Customer Service Tips Part 2: Stay on Time

When cutting hair in the barbershop, it is extremely important to stay on time. This statement can take on a few different meanings:

1. When taking appointments make sure to be on time for you clients. Schedule them far enough apart so if someone is 5-10 minutes late you won’t run late for the next customer. The only thing to be careful of is scheduling too far apart where you can’t get all of your customers booked and/or you have too few appointment slots in a day which will cost you money.
2. If you are working on strictly walk-ins it is equally important to stay on time. Even though the customers waiting do not have an appointment you still do not want the wait to be too long. In todays’ world everyone is extremely busy and time is precious. Establish a base line for how long your haircuts will take you and stick to it. Customers respect and expect this consistency.

A few suggestions that can help you stay on time are:

– Wear a watch to make sure that you stick to your allowed time. I wouldn’t wear an expensive one because you might get it wet and you will probably get hair spray and gel on it.
– Another tip is if I get talking with a customer and I am running behind, my front desk coordinator will come and sweep for me giving me the subtle hint to get moving. Your customers will greatly appreciate your timeliness and it will result in increased retention rate, commissions, and tips.

Please visit http://www.mastersofbarbering.comfor the best in online barber education.

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