“Everyone wants to be appreciated, so if you appreciate someone, don’t keep it a secret.” – Mary Kay Ash
Saying goodbye to the customer in the correct way is just as important as welcoming the customer into the barbershop. We want the customer to feel just as appreciated and important as they felt when they came into the barbershop.
There are a few important things to consider doing every time a customer gets out of your chair and leaves the barbershop. It is really important to reinforce the service they are getting. We are selling ourselves the whole time the customer is in the barbershopshop. It is a good idea to compliment the hair cut in a way that does not come off as arrogant or bragging. For example, “This low fade really suits you”, or “This haircut will really grow in nicely. It does not look like you just had your haircut and as long as you come in within 4-5 weeks it will never look like you need one.” Something along those lines will work nicely.
When the customer gets out of the barber chair walk them up to the reception desk or wherever they are going to pay for the haircut. Thank your customer with a hand shake and always use their name. It is also a good idea to leave off with something like “It was nice talking to you today” or “I look forward to seeing you next time/month”. This is a great way to leave off so your customer feels just as appreciated and welcome on the way out of the barbershop as they did on the way in.
Check out the rest of the Masters Of Barbering website for more online barbering education.