“Attitude is a little thing that makes a big difference.” – Winston Churchill
Energy is contagious. This works both ways weather the energy is positive or negative. Attitudes also work the same way. One of the most important things you can possibly do when learning how to cut men’s hair is to maintain a positive attitude at all times. Customers notice everything and can sense anything.
Think about that one customer you have who sits down in your barber chair for a men’s haircut and takes a long lasting loud breath. Then he hits you with it. He starts complaining for the duration of the haircut about anything and everything. How does this make you feel? Is it a drain on your energy? How does it affect your attitude? How long does it take to get rid of this feeling?
Now, think about the customer that you have been looking forward to cutting his hair since you noticed his name on the appointment book. You know as soon as he sits in your barber chair he is going to tell you how great of a day it is, how nice the weather is, or ask you how you are doing and really listen to your response. How does this make you feel? Does it completely lift your spirits immediately? Does it put you in a positive mindset? How long does it last?
Which scenario is most appealing to you? I am sure you answered the second one. What if you could make every customer you come in contact with feel this positive and energetic? How many repeat clients would you have? How high would your retention rate be?
Just imaging all you could accomplish just by maintaining a positive attitude.
Check out the rest of the Masters Of Barbering website to learn more tips on how to cut men’s hair.