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How To Cut Men’s Hair – Always Keep A Positive Attitude

“Attitude is a little thing that makes a big difference.” –  Winston Churchill

Energy is contagious. This works both ways weather the energy is positive or negative. Attitudes also work the same way. One of the most important things you can possibly do when learning how to cut men’s hair is to  maintain a positive attitude at all times. Customers notice everything and can sense anything.

Think about that one customer you have who sits down in your barber chair for a men’s haircut and takes a long lasting loud breath. Then he hits you with it. He starts complaining for the duration of the haircut about anything and everything. How does this make you feel? Is it a drain on your energy? How does it affect your attitude? How long does it take to get rid of this feeling?

Now, think about the customer that you have been looking forward to cutting his hair since you noticed his name on the appointment book. You know as soon as he sits in your barber chair he is going to tell you how great of a day it is, how nice the weather is, or ask you how you are doing and really listen to your response. How does this make you feel? Does it completely lift your spirits immediately? Does it put you in a positive mindset? How long does it last?

Which scenario is most appealing to you? I am sure you answered the second one. What if you could make every customer you come in contact with feel this positive and energetic? How many repeat clients would you have? How high would your retention rate be?
Just imaging all you could accomplish just by maintaining a positive attitude.

Check out the rest of the Masters Of Barbering website to learn more tips on how to cut men’s hair.

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How To Be A Barber: Barbershop Customer Service Tips – Part 4

“Everyone wants to be appreciated, so if you appreciate someone, don’t keep it a secret.” – Mary Kay Ash

Saying goodbye to the customer in the correct way is just as important as welcoming the customer into the barbershop. We want the customer to feel just as appreciated and important as they felt when they came into the barbershop.

There are a few important things to consider doing every time a customer gets out of your chair and leaves the barbershop. It is really important to reinforce the service they are getting. We are selling ourselves the whole time the customer is in the barbershopshop. It is a good idea to compliment the hair cut in a way that does not come off as arrogant or bragging. For example, “This low fade really suits you”, or “This haircut will really grow in nicely. It does not look like you just had your haircut and as long as you come in within 4-5 weeks it will never look like you need one.” Something along those lines will work nicely.

When the customer gets out of the barber chair walk them up to the reception desk or wherever they are going to pay for the haircut. Thank your customer with a hand shake and always use their name. It is also a good idea to leave off with something like “It was nice talking to you today” or “I look forward to seeing you next time/month”. This is a great way to leave off so your customer feels just as appreciated and welcome on the way out of the barbershop as they did on the way in.

Check out the rest of the Masters Of Barbering website for more online barbering education.

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How To Cut Hair – Learn How To Communicate With Your Customer Effectively

When you are learning how to cut hair communicating with your  customer is the secret to keeping them satisfied and coming back. The best thing you can do to is make them feel like they are your most important customer. For the duration of the haircut they should be the only person in your life.

The first portion of the communication is to find out how your customer likes their hair cut. If they are not sure and relying on us to assist them in deciding the best style for them it is a good idea to find out what they do for a living, what activities they are involved in, how much effort they want to put into styling, ect. This will help you decide what the best haircut for them is.

The next part of the communication process is to build a professional relationship with the customer. We are providing a personal service so it is important that the customer likes and feels comfortable with us. The trick is to get to know them without getting too personal. Finding out a common interest or two really helps. Make it a priority to learn a little bit about what is going on in current events, sports, the weather, ect. This way you can carry on a short conversation about a lot of different topics. Let the customer dominate the conversation and avoid all controversial topics such as politics and religion.

Another great tip I teach to all of my barbers is to make it a point to remember one thing talked about during the previous haircut and bring it up the next time the customer is at the shop or salon. This tells your customer you are paying attention to them and really care. If you have a difficult time with your memory it can be a similar question for everyone. Something related to a close family member, favorite sports team, vacation spot, ect. The more you customer likes you personally, the more likely they are to become a repeat customer and excellent tipper.

Please check out the rest of the Masters Of Barbering website to learn how to cut hair.

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How to Become a Barber: Customer Service Tips – Part 3: Win Over the Wife, Girlfriend, or Mother and You Will Have a Customer for Life

There are many challenges to gaining and keeping customers with you. In today’s world we are bombarded with choices. When you get a chance do some research and find out how many places within a 5 minute drive from where you work you can get a haircut. In the United States alone there are about 225,000 licensed barbers and about 2,250,000 cosmetologists. Still think you are irreplaceable?

One of the tricks that work really well is keeping the wife, girlfriend, or mother of the customer happy. Make sure to ask your customer or one of the girls their opinion if they are present. This will go a long way to showing you really care and are committed to keeping your customer happy. I know sometimes it can be annoying with someone hovering over you when you are giving a haircut but take it as a challenge. They are just there because they want a good haircut for the man in their life. Any anxiety will go away with a good haircut which they can usually tell well before you are finished.

One of the things I try to do is find humor in the situation. I had a couple come into the shop that was getting married that weekend and the wife to be asked me if I could do a flat top. I told her it was my specialty. She looked at me and said, “That is what everyone has told me and he hasn’t gotten a good one yet.” I almost started to panicked but remembered I can give a good flat top. She stood so close to me while I was working I barely had enough room to work. Within a few minutes of starting the haircut she left the shop to go wait in the car. Just like I said in previous posts the customer will gain or lose confidence in you long before you finish the haircut.

There was no way I was going to let her off that easy. When I finished the haircut I walked out and told her she had to come back in to look at my masterpiece. I worked hard on this haircut and wanted at least half of a smile from her which I am not sure was possible based on the way she acted when they first walked in. She was all smiles when she saw her husband to be and they were repeat customers for as long as I worked at that shop.

Please visit http://www.mastersofbarbering.com for the very best education for learning how to become a barber.

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How to Be a Barber: Customer Service Tips – Part 4: Always Be Honest

I was at a restaurant the other night with my family and had the absolute worst customer service experience in recent memory. We walked up to the podium and were told by the hostess the wait would only be 10- 15 minutes. Right away I knew there had to be a problem because I could see about 10 open tables. I decided to take her word for it and stay anyway. We waited the 15 minutes and I walked up to the podium to see where we were on the list. The hostess said it would only be about 10 or 15 minutes longer which I let her know I was already told when we got there.  After an insincere apology she sat us down right away.

Fast forward 10 minutes later and not one waiter or waitress even looked our way. I caught the hostess on the way by to let her know the situation. Another insincere apology and “I will send someone right over.” Another 10 minutes goes by and I decided to leave. I have never been treated like this before and there is no way the situation was going to get any better. Obviously I will never go back to this restaurant that we have been going to since they opened 10 years ago.

What does this have to do with the hair business? EVERYTHING
Here what should have happened:

1. I should have been told how long the actual wait was going to be.
2. I should have been told they made a mistake and didn’t have enough staff on to handle the volume of business that particular evening.
3. They should have been honest and suggested that tonight might not be the best night to have dinner there with 2 young children.

If they told me this I would have not been upset at all. I run a business and understand things happen. I would have just gone somewhere else to eat and have gone back to that restaurant another time. I have been short staffed before. I have had more than one barber call in on a busy day. By being honest you will have a lot better chance of keeping a customer happy than by telling them what they want to hear and not delivering. We are providing a personal service. Customers come to you because they like you. They respect your honesty and sincerety. You will not lose a customer even if you can’t accommodate them at their preferred time if you are honest.

Please visit http://www.mastersofbarbering.com/ for the very best online education for learning how to be a barber.

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How to Be a Barber – Customer Service Tips Part 2: Drape Your Customer with Confidence.

You are probably asking yourself “Why is he writing about something so simple and routine?” There is nothing simple and routine when you are in the customer service business. Doing the simple and routine things consistently is what makes your services exceptional. In today’s world there is a huge difference in the money you will make providing exceptional service vs. just good enough service.

Drape your customer with confidence. After you greet your customer this is the next step. The customer should already be at ease and starting to feel confident in you after the proper greeting. The customer greeting has been covered in previous blogs. Now, on to draping the customer:

1. When putting on the haircloth, stand in front of the customer. Hold the haircloth with your hands far enough apart so when wrapping it around the customer it spreads out like a sheet.
2. Never let the haircloth touch any part of the customer skin. Leave it resting on the shirt.
3. Wrap a neck strip, paper towel, or cloth towel around the customer’s neck before fastening the haircloth.
4. The haircloth should be snug so hair will not fall down inside the customer’s shirt but should not be so tight they are struggling to breath.
5. Fold down over the top of the haircloth the neck strip, paper towel, or cloth towel.

I never realized how important draping the customer was until about 14 years ago. A guest barber came to one of my family’s barbershops for a shaving promotion. He worked for one of the famous Geo F. Trumper barbershops in London, England. I was his first shave of the day and it was my first time getting a shave. After the way he draped me with the haircloth I had complete confidence in him and all anxiety I had was gone.

Whoever though something so simple and routing could have such an impact on becoming exceptional?

Please visit http://www.mastersofbarbering.com to learn more customer service tips that will help you become a better barber.

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Barbering Education Online – Creating Customer Loyalty Part 2:

I know I just wrote part 1 yesterday but I heard a customer say something to the barber cutting their hair this morning that I have write about immediately. Samantha was about 2-3 minutes into the haircut and the customer says to her he can always tell when a barber has confidence. I couldn’t believe it because I had this topic on my schedule to write this barber blog in a few days. This is a great topic and builds on what I said previously that customers notice everything.

In this barber blog I would like to talk about what you can do to make your customer feel your confidence and in turn have confidence and trust in you.

1. Greet your customer by name, with a smile, and a firm handshake.                                                                                                                                          2. Keep your workstation clean. The mirror should be clean with no streaks, tools put away, and no hair on the counter or chair.
3. When draping the customer with a towel/neck strip and hair cloth use a firm and confident touch.
4. Look the customer in the eye when asking them how they like their hair cut and make suggestions when appropriate.
5. Handle your tools with confidence. Use a firm and confident touch without being rough.

Following these suggestions will increase your customer retention rate. Repeat customers are the name of the game. They will make sure you get a good paycheck no matter what the economy is doing. These are only a few suggestions as this barber blog could on forever.

Remember, customers notice everything. Make sure everything you do you do it with confidence.

Please visit http://www.mastersofbarbering.com for more tips on how to become a better barber.

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Online Barber Education: How to Create Customer Loyalty – Part 1

I could go on forever writing about this topic. Creating customer loyalty is the key to long term success in the barber industry. Short haircuts are back in a big way and are here to stay. Classic barber tapered haircuts are also back in a big way and are here to stay. Fortunately for barbers these customers need there haircut every 1-4 weeks to maintain these styles.

The topic for this blog is how to greet your customer. This is more than just asking them how they want their haircut. It starts when they walk in the door.

– Is the barbershop or salon reception/waiting area clean?
– Is the receptionist or the first face the customer sees smiling when they walk in the door?
– Is the customer greeted with a good morning/afternoon/evening?
– Is the next question “How are you doing today?”

If you look at these questions closely you will notice that I haven’t even talked about the customer’s barber greeting them yet. It is so important that the customer walks into a clean environment, is greeted with a welcoming smile, and asked how they are doing. Customers notice everything and are forming an opinion about the barbershop and you long before you pick up a scissor or clipper.

Next is the final part to greeting the customer and making them feel welcome no matter how long you have been cutting their hair. Do this every time you cut their hair. Look them in the eye, shake their hand, and greet them by name with a “How are you doing today?, How have you been?, or It is nice/good/great to see you today.”

Everyone likes to feel important and welcome. Let your customer know you care about them and you will have a customer for life.

Please visit http://www.mastersofbarbering.com for the best in online barbering education.

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How To Be A Barber – Customer Service Tips Part 2: Stay on Time

When cutting hair in the barbershop, it is extremely important to stay on time. This statement can take on a few different meanings:

1. When taking appointments make sure to be on time for you clients. Schedule them far enough apart so if someone is 5-10 minutes late you won’t run late for the next customer. The only thing to be careful of is scheduling too far apart where you can’t get all of your customers booked and/or you have too few appointment slots in a day which will cost you money.
2. If you are working on strictly walk-ins it is equally important to stay on time. Even though the customers waiting do not have an appointment you still do not want the wait to be too long. In todays’ world everyone is extremely busy and time is precious. Establish a base line for how long your haircuts will take you and stick to it. Customers respect and expect this consistency.

A few suggestions that can help you stay on time are:

– Wear a watch to make sure that you stick to your allowed time. I wouldn’t wear an expensive one because you might get it wet and you will probably get hair spray and gel on it.
– Another tip is if I get talking with a customer and I am running behind, my front desk coordinator will come and sweep for me giving me the subtle hint to get moving. Your customers will greatly appreciate your timeliness and it will result in increased retention rate, commissions, and tips.

Please visit http://www.mastersofbarbering.comfor the best in online barber education.

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How to be a Barber – Customer Service Tips – Part 1:

When teaching a class at a barber school or cosmetology school I like to start by asking an important question: What business are you planning on going into after you graduate? I first get a few laughs as if it is a silly question followed by a bunch of different answers:

– I am going into the barber business
– I am going in to the cosmetology business
– I am going to the skin care business
– I am going in to the manicure and pedicure business

These are all good answers showing the students have a plan. What I never here is the most important thing that no student can afford to overlook. No matter what area of barbering/cosmetology you plan to practice, you are in the CUSTOMER SERVICE business first. Without good people skills it does not matter how good you are at your chosen area of expertise. Customers do business with people that make them feel welcome and special. Customers also do business with people that show passion, caring, and excitement for what they do.

The reason customer service skills are so important is that these are the things your customers will notice and be exposed to before the service you are providing them is completed. In other words their opinion is formed before you even show them the finish product.

Learn more about how to be a barber at www.MastersOfBarbering.com

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