I know I just wrote part 1 yesterday but I heard a customer say something to the barber cutting their hair this morning that I have write about immediately. Samantha was about 2-3 minutes into the haircut and the customer says to her he can always tell when a barber has confidence. I couldn’t believe it because I had this topic on my schedule to write this barber blog in a few days. This is a great topic and builds on what I said previously that customers notice everything.
In this barber blog I would like to talk about what you can do to make your customer feel your confidence and in turn have confidence and trust in you.
1. Greet your customer by name, with a smile, and a firm handshake. 2. Keep your workstation clean. The mirror should be clean with no streaks, tools put away, and no hair on the counter or chair.
3. When draping the customer with a towel/neck strip and hair cloth use a firm and confident touch.
4. Look the customer in the eye when asking them how they like their hair cut and make suggestions when appropriate.
5. Handle your tools with confidence. Use a firm and confident touch without being rough.
Following these suggestions will increase your customer retention rate. Repeat customers are the name of the game. They will make sure you get a good paycheck no matter what the economy is doing. These are only a few suggestions as this barber blog could on forever.
Remember, customers notice everything. Make sure everything you do you do it with confidence.
Please visit http://www.mastersofbarbering.com for more tips on how to become a better barber.